Best Practice Visit to Bedford Housing Association FULLY BOOKED

30th April 2015

BPHA own around 17,000 homes concentrated in Bedfordshire and the surrounding counties – Buckinghamshire, Cambridgeshire, Northamptonshire, Oxfordshire and Gloucestershire.

They recently achieved the number one slot for use of Webchat in the Top 50 companies for customer service, and 4th place for social media and email. Join us and their head of contact centres Adam Gould to understand the journey that they have come on in order to develop their social media and self-service to this award winning level of service.