Benchmarking and Best Practice Seminar Manchester

18th April 2013

Join us for the afternoon of 18th April at the Palace Hotel in Manchester where we will share the results of the 2012 Global Contact Centre Benchmarking Report from Merchants.

The report now in its 15th year is widely acknowledged as the most useful, authoritative and comprehensive research programme of its kind giving a unique perspective on our industry.

Martin Hill-Wilson from Brainfood will present the findings from the Performance and Quality Campaign, which asked two essential questions. What does and doesn't work right now and what would you like to see in the future

The aim of the campaign is simple. To transition to a new generation of Performance and Quality Management

This event is sponsored by Nexidia