Barclaycard Member Visit, Northampton

26th October 2016

This 70 seat contact centre handles both Inbound/outbound sales and retention contacts. Darren Gibbins won the award for 2016 UK National Contact Centre Manager of the Year. Come along to this visit to find out why. 

The ‘good practice’ topic for this member event is: 'Deploying root cause analysis to create a high performing contact centre operation' 

The Barclaycard team will share how they have taken an underperforming operation and through a robust programme of improvements, turned it around to be a high performing team that are exceeding all targets. They will share some specific case studies on root cause analysis that helped bring about the improvements in performance.

This event will be of interest to: Contact Centre Managers, Team Managers, Business Improvement specialists, Customer Insight specialists

The timings for the event are: 9.00am – 1pm