4th Annual Optimizing Contact Centers Summit Berlin 8 October

8th October 2013

Traditional calls and email communication are being supplemented by alternative means, such as social media, video, webchat and mobile. These new opportunities have shifted the work of a contact center to a whole new level. Is it still cold call tactics that increase sales or is live chat its replacement? Is it possible to turn the contact center into a profit center?

Join this conference to discuss these crucial topics and more with industry experts from Swisscom, Deutsche Telekom, Nordea Bank, Scandinavian Airlines, Telefonica S.A., Reiffeisen bank, NH Hotels to name a few.

For more information about the 4th Annual Optimizing Contact Centers Summit please visit the event website

Benefits of attending:

• Explore the strategies for increasing sales in a multi-language and multi-channel contact center

• Understand the best practices for selecting the right channel to transition from an enquiry to a sale

• Enhance your customer loyalty through new customer experience using a mix of traditional and new channels for customer support

• Gain new insights into the upcoming trends for shifting even more customers to the online channels

• Learn how to implement the best from the social media as a quality customer care channel

• Find out how to increase customer satisfaction utilizing web chat tools

• Discover the best strategies for connecting customers to call centers through Apps for Smartphones

CCMA members are entitled to 30% off the attendance fee for http://www.callcentresummit.com .

To avail of this discount please quote the code CCMAOCC30 when reserving your place here. For more information on these events you can contact us via the following methods:

E: enquiry@lloydsconferences.com | T: +421 252 444 221 | W: www.callcentresummit.com