The link between productivity and wellbeing in the workplace is well established. Poor mental health costs employers between £42 and £45 billion a year through a mixture of absenteeism, presenteeism and staff turnover.

Relationships are one of the five key drivers of wellbeing in the workplace. And the relationship we have with our boss is the most critical of all. Since 70% of our motivation is influenced by our line manager it is critical that this is a positive relationship. However, most employees (75%) believe that their boss is the most stressful part of their job.

Course Description

This course is for managers who want to understand their role in creating a good working environment, where stress factors are minimised and managed.

We will look at how leaders drive values, behaviour, culture, wellbeing and performance in the workplace – for good or bad. As a group we will then reflect on what kind of managers we are, and what kind of managers we have.

Ultimately we will try to answer the question: How do I make my team members’ lives easier – physically, cognitively, and emotionally?

Learning outcomes

In this session you will learn:

  • An understanding of your profile as a people manager and its impact
  • The different management styles and the concept of a servant leader
  • How to increase realistic positivity and internal stability by emphasising roles and responsibilities and maintain a focus on purpose
  • How to achieve a balance of support and autonomy
  • Tips to protect your own wellbeing

Benefits to your business

Toxic culture is one of the leading causes of employee stress, absenteeism, and attrition. It costs employers millions of pounds every year.

The purpose of this course is to help managers and leaders understand the factors that lead to a poor culture and ask some honest questions of themselves.

However good your culture is today it can always be improved with a little self-reflection. This course will allow your leaders to consciously set a tone and culture for your organisation that enables all employees to thrive and deliver their best work.

Course content

  • An understanding of what stress is and isn’t
  • The types, causes and signs of stress
  • Other factors to consider
  • Your role as a people manager
  • The impact of management style and the concept of psychological safety
  • How to create an environment to support wellbeing
  • Tips to protect your own wellbeing

About the trainer

Anthony Taylor

Anthony has a 20-year career across the private and public sector both nationally and internationally. He held several Head of Communications positions in both public and private sector organisations. He has been coaching since 2006, and over the last five years has worked with clients across numerous sectors including social housing, professional services, automotive, public sector, armed forces, retail, construction, energy and technology.

He specialises in working with forward-thinking companies who are concerned about improving the performance of their people while preserving their mental wellbeing. He is an accomplished and regular speaker about mental toughness, management, stress resilience and mental health.

What delegates say

“The whole training session was great, really useful with a good blend of tools used. We were given lots of time to ask question and expand on our learning.”

Enquiry Form

To request information about this course or book it please fill in the form or email info@ccma.org.uk.


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Date: Fri 13 Sep 2024
Where: Online

Format

3-hour online session using Zoom or Teams.

Who is it for?

Contact Centre Managers, Team Managers, Team Leaders and Coaches looking to support their teams.

Why should you go?

To explore how to take conscious control of workplace relationships and protect the wellbeing of your colleagues and yourself, allowing everyone to do their very best work.

How much is it?

CCMA members: £249*

Non-members: £349*

*Excludes VAT

Additional discounts available for group bookings