Empower yourself and contribute to your team with new ways of thinking and acting

Is there something you want to achieve in the workplace, but have noticed that you lack motivation to take positive steps forward?

Do you sometimes rely on others, such as colleagues to motivate you and do you want to change this?

Do negative emotions such as frustration sometimes impact your performance at work?

Have you started to notice that there are an increasing number of occasions where your reaction to situations has been negative and in turn has negatively impacted how you feel and the results you achieve?

Have you also noticed that when you have a negative mindset it has a negative impact on others around you, such as team members?

Do you want to take positive steps to create a more positive mindset and become more self-motivated?

Learning outcomes

By the end of the workshop you will be able to:

  • Explain the factors which affect performance.
  • Determine what affects your level of Motivation.
  • Explore how your thoughts and mind-talk affect your feelings and drive your behaviour.
  • Practise a reframing technique to help you see situations from a different and more positive perspective.
  • Explore effective techniques for managing feelings which have a negative impact on you and your colleagues.
  • Create an action plan which will become an everyday routine.

Format

3-hour online session (with a break), using Zoom.

What delegates say

“The information was helpful and informative, as was the presentation and workbook. Really enjoyed the full session. The interaction was also great throughout.”

“I thought that Mike did an excellent job of keeping us all engaged, he ran at a great pace and also had the right tone and manner, he was also very open and honest ”

About the trainer

Jacqui is an award-winning Trainer with 25 years training and coaching experience. Prior to starting her own training company, Jacqui Turner enjoyed a very successful 27 year career in Training and Management roles, working within contact centres across Insurance, Financial Services, Retail and Utility sectors.

Achievements have included ‘Welsh Contact Centre Trainer of the Year 2014’ and a finalist in the National Contact Centre awards for the most effective training programme.

Workshop outline

  • The factors which affect performance.

You will explore some of the key factors which affect performance, identify which ones affect you and agree steps you can take to enhance your performance at work.

  • Determine what affects your level of Motivation.

You will explore the 3Cs of Motivation and assess which factors have the most impact on your motivation level.

  • How to increase your Motivation and achieve desired goals/outcomes more quickly

This section will help you identify steps you can take to increase your motivation levels.

  • The emotional factor of Performance

Explore how thoughts and mind-talk affect an individual’s feelings, drive behaviour and impact performance levels.

In this section we will look at how our perception of a situation or a person, can affect our mind-talk and thoughts and in turn affect our actions and performance levels.

  • Practise a reframing technique to help you see situations from a different and more positive perspective.

You will explore techniques such as ‘Reframing’ to help change your perception and create a positive mindset, when faced with challenging situations in the workplace.

  • Explore effective techniques for managing feelings which have a negative impact on you and your colleagues.

We will explore occasions when you may notice emotions such as frustration or disappointment impacting how you think and feel.

Upcoming Dates

Pick a date below and fill in the booking form to reserve your place and places for colleagues. We will raise an invoice, so if you need to provide a purchase order number, please do so in the form or email it to info@ccma.org.uk.

Creating a Positive Mindset
Date: Tue 25 Jan 2022
Where: Online

Date: Wed 1 Dec 2021
Where: London

Who is it for?

This workshop is suitable for anyone who wants to learn how to create a more positive mindset in the workplace, become more self-motivated and achieve better outcomes.

Why should you go?

To learn how to create a more positive mindset in the workplace.

How much is it?

CCMA members: £299*

Non-members: £349*

*excludes VAT

Additional discounts available for group bookings