CCMA Terms and Conditions – Membership

Please read these terms carefully before doing business with the CCMA Ventures Limited (‘CCMA’). By applying for membership, you agree to these terms and conditions.


  • CCMA membership is open to contact centre operations based in the United Kingdom.
  • Applications for membership may be submitted online, by phone, by email or by paper form.
  • All information provided on the membership application must be true and accurate at the point of application.
  • CCMA reserves the right to re-grade membership to a more appropriate level if the relevant information pertaining to the membership has not been received, or is proved to be inaccurate. Members will be informed of the re-grade and asked if they would like to continue with the application or membership.
  • Where a company is part of a group of companies, as a subsidiary or parent company, each business in that group may apply for membership individually or the parent company may apply on behalf of all group companies.
  • Failure to pay the membership fee, subsequent re-instatement of the membership or any future application for membership or other CCMA products or services may be subject to the outstanding membership fees.
  • Organisations must nominate an individual who will be the contact person for the membership package and will oversee all payments and changes to the members of the group.
  • As a member, you will provide contact details, including business address, telephone and email details for all relevant contacts who can use the membership benefits. By giving us this information you are agreeing that we can contact you from time to time (by telephone, email, SMS text message, or post), with information related to CCMA services, products, and events that we have available to our members.

Renewals and cancellations

  • Membership is annual from the date of joining which is stated on the invoice.
  • Membership will be renewed automatically at the end of the membership period and invoiced at least 30 days before the renewal date, and is due for payment on the renewal date.
  • Members may cancel their membership by giving no less than 30 days’ notice of cancellation prior to the renewal date, which is the date the current subscription term ends.
  • Membership payments not received within three months of the renewal date will result in the membership being lapsed and all benefits will be suspended pending payment.
  • To cancel membership, email
  • Invoices for membership will be credited for cancellations which have been applied for within 21 days of the invoice date.
  • No refunds are issued.
  • CCMA may recoup any discounts claimed by a member who has cancelled or subsequently cancels their membership during the Cooling Off Period for CCMA products, services, events, or any other payments for which a member is entitled to a discount due to their status as a CCMA member. The CCMA may also recoup the difference between member and non-member prices for CCMA products, services, events, or any other payments for which a member is entitled to differential pricing due to their status as a CCMA member. The CCMA may take action to recover these monies.
  • The CCMA may take action to recover any outstanding membership fees.
  • CCMA reserves the right to withdraw membership or to prevent a member renewing if the member is misusing the membership benefits (for example allowing someone else to use the benefits of their membership package).
  • The CCMA reserves the right to review pricing annually.


  • The CCMA may change the member benefits from time to time.
  • Members may invite the number of delegates to attend CCMA events in accordance with their membership level. Where possible, CCMA will offer additional places on a first-come-first-served and/or waiting list basis.
  • The materials on the CCMA website are provided ‘as is’. The CCMA makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, the CCMA does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
  • In no event shall the CCMA or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the CCMA website or provided through CCMA events and other activities.
  • No rights are conferred on any person who is not a party to these terms and conditions.
  • Each provision contained in these terms and conditions shall be severable from any other provisions, and if any part of any provision shall be found to be invalid, illegal, or void for any reason, such invalidity, illegality, or void shall not affect any other part of such provision or any other provision contained in these terms and conditions, which shall continue to have full force and effect.
  • You shall not assign any of your rights or obligations under these terms and conditions without our prior written consent. We shall have the right to assign or otherwise delegate all or any of our rights or obligations under these terms and conditions upon notification to you.
  • The terms shall be construed in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English courts.