How to Boost your Resilience
Managing people in a fast-paced environment like a contact centre is challenging. Learn to improve and manage your resilience to maintain your mental state and prevent burnout.
Training – management
Effective Performance Management
Effective performance management of your team is critical, especially since the advent of remote working. Understand what drives a performance culture and the role you play in this.
Supporting Leaders to Manage Change Effectively
Staying relevant and competitive today means a constant journey of change and transformation. Take control of the change process and learn to communicate better during periods of change.
Feedback Skills
It’s people’s reactions to feedback and not the feedback itself that determines how it affects performance. Learn how to give feedback to enable and empower, so that you never dread or avoid giving feedback again.