With the popularity of homeworking options for employees there is a need for remote management training.
Training – management
Everyone faces challenges in their life. How well we respond to these is a measure of our resilience.
Whether in person or remotely, effective performance management of your team is critical
Learn what Coaching is and understand why it’s an important skill for individuals who manage people in contact centers.
Take conscious control of the change process and learn how to communicate effectively during periods of change
Empower yourself and contribute to your team with new ways of thinking and acting
Learn how to give feedback to enable and empower
Reskill for the transition to the next chapter in customer interaction.