Managing a Hybrid Team
With the popularity of homeworking options for employees there is a need for remote management training.
Training – management
How to Boost your Resilience
Everyone faces challenges in their life. How well we respond to these is a measure of our resilience.
Effective Performance Management
Whether in person or remotely, effective performance management of your team is critical
Coaching Skills for Team Managers
Learn what Coaching is and understand why it’s an important skill for individuals who manage people in contact centers.
Supporting leaders to Manage Change Effectively
Take conscious control of the change process and learn how to communicate effectively during periods of change
Performance, Mindset and Motivation
Empower yourself and contribute to your team with new ways of thinking and acting
Feedback Skills Workshop
Learn how to give feedback to enable and empower
Understanding Customer Behaviour and Coaching Empathy
Reskill for the transition to the next chapter in customer interaction.