Category Supplier Directory Training – Effective Manager

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Training – Effective Manager

Effective Performance Management

Core Management Skills, Training, Training - Aspiring Manager, Training - Effective Manager, Training - managementBy CCMA_Rachel July 25, 2021

Effective performance management of your team is critical, especially since the advent of remote working. Understand what drives a performance culture and the role you play in this.

Supporting Leaders to Manage Change Effectively

Training, Training - Effective Manager, Training - Excelling Manager, Training - managementBy CCMA_Rachel July 25, 2021

Staying relevant and competitive today means a constant journey of change and transformation. Take control of the change process and learn to communicate better during periods of change.

Upskilling in Customer Empathy

Training, Training - Effective Manager, Training - Excelling Manager, Training - in houseBy CCMA_Rachel July 24, 2021

An introduction to customer empathy, why it matters, how it works and what you can do to upskill yourself every day.

Mental Health Awareness for Contact Centre Managers

Training, Training - Aspiring Manager, Training - Effective Manager, Training - specialistBy CCMA_Rachel June 28, 2021

Looking after employee mental and physical health at work has never been more important. Learn more about mental health and how you as a contact centre leader can support your teams.