Special Interest Group: Fraud
Designed for senior leaders to get together and discuss the fraud they’re experiencing in their contact centre, patterns and trends and fraud prevention measures.
SIG
Special Interest Group: Outsourcing
Designed for senior leaders from across the industry to get together and discuss their relationships with Outsourcers.
Special Interest Group: Team Leader & Manager (TLM)
The Team Leader & Manager Special Interest Group is for those leading teams within the contact centre to share ideas and discuss key topics.
Special Interest Group: Resource Planning
Planning your resources is crucial for an efficient contact centre operation. But how does this work in your business?
Special Interest Group: Diversity, Equity, Inclusion & Belonging
Our Special Interest Group for senior leaders of contact centre operations to share ideas and best practices for a more diverse workplace.
Special Interest Group: Public Sector
Our Special Interest Group for senior leaders for the contact centre operation in a public sector organisation.
Special Interest Group: Insurance
These round table events include industry insight and research, member case studies and discussions
Special Interest Group: Complaints Management
Our Complaints special interest groups offer the opportunity to network and share best practice on key topics of interest.
Special Interest Group: Retail
Our Retail Management group offers the opportunity to network and share best practice on key topics of interest.
Special Interest Group: The People Agenda
CCMA members are invited to share share your current challenges and successes with industry colleagues.