Case Study: How to take your WFM to the next level

Challenge Overview

Emovis faced multiple obstacles in reporting, performance monitoring and back-office planning. With prior experience in other WFM applications, they were eager to identify an effective solution that would seamlessly combined user-friendly features and robust capabilities to address their needs.

By integrating advanced forecasting tools with intuitive scheduling functionalities, Emovis saw visible improvements across the board. Not only did it enhance the accuracy of workforce forecasts significantly, but it also streamlined the scheduling process, reducing administrative challenges and freeing up time for strategic planning. This transformation allowed managers at Emovis to allocate resources more efficiently, leading to a notable uptick in service levels without the need for additional staffing overheads.

To learn more about Emovis’ transformation, read the case study below.