What's in our web site...? 

News...   Here’s the very latest news about the CCMA and what’s happening in the industry. Why not send us your own news items? More >>>

Articles... Of interest to everyone working in a call centre environment. You’ll be surprised what’s in there. Why not contribute your own piece and get your views heard! More >>>

Events...   Find out more about our regular call centre visits, our audio seminars and claim those valuable CCMA membership discounts at the leading call centre conferences, seminars and exhibitions across the UK and Europe. More >>>

Awards...   A major event for everyone to get involved in - read about last year's winners; find out more about the Awards activities we have planned for this year and then complete an entry form to take part in the excitement!
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Education...   It’s a very important part of what we do and also very important for your own career development. Find out more about our work with E Skills and other providers. Order your copy of the Call Centre Best Practise Framework or the very latest CCMA Educational Opportunities report – FREE to CCMA members this report outlines exactly what’s available today in the UK. More >>>

Links...   We’re proud to be founder members of the European Confederation of Contact Centre Organisations, so click onto our links page to visit their website and to see many more organisations, suppliers and useful information sources. More >>>

Membership...   Once you’ve read more about our unique Association and discovered all of the benefits that CCMA personal membership will bring to you…you’ll want to join us straight away to become a part of the “great debate”. You can start the ball rolling right here and right now so don’t delay! More >>>

CCMA Board...   Working call centre professionals just like you, our Board members give their own time free of charge to raise the standards of call centre management in the UK and to help you to develop your own career in the industry. There are no vendors, no consultants and no vested interests on the CCMA (UK) Board. More >>>