Open Training Courses

The Effective Team Manager - How to Manage, Engage and Develop everyone in the team effectively.

From 14th March 2017

Leading a team of advisors is probably the most challenging role in the Contact Centre. This workshop will help your Tea... [Read More]

Workshop: Creating a Strategic Plan for your Contact Centre

From 5th April 2017

This two day workshop, facilitated by Martin Hill-Wilson will take you through the key steps of creating a strategy for ... [Read More]

Managing a Webchat Team Effectively

From 26th April 2017

Webchat is the fastest growing customer channel in contact centres and is rapidly emerging as the channel of choice for ... [Read More]

Masterclass: Using Intelligent Assistance and Bots to Transform Self Service

From 24th May 2017

This one day masterclass led by industry guru Martin Hill-Wilson will explore the opportunities available for you to upg... [Read More]

Masterclass: How to Design and Deliver Mobile Customer Service

From 7th November 2017

This one day masterclass tackles the unique challenges and opportunities of mobile customer service and provides the rar... [Read More]