Open Training Courses

An Introduction to Contact Centre Management One Day Course

From 7th June 2017

This one day workshop has been designed to provide an overview of the requirements for a leader responsible for lea... [Read More]

An Introduction to Resource Planning

From 15th June 2017

This one day workshop which will be delivered by a Resource Management expert will lead you through a step by step appro... [Read More]

Contact Centre Operational Coaching Skills and Techniques

From 11th July 2017

One of the most important conversations that takes place in a contact centre happens between the advisor and the custome... [Read More]

Masterclass: How to Design and Deliver Mobile Customer Service

From 7th November 2017

This one day masterclass tackles the unique challenges and opportunities of mobile customer service and provides the rar... [Read More]