Open Training Courses

Managing a Webchat Team Effectively

From 26th April 2017

Webchat is the fastest growing customer channel in contact centres and is rapidly emerging as the channel of choice for ... [Read More]

Masterclass: Using Intelligent Assistance and Bots to Transform Self Service

From 24th May 2017

This one day masterclass led by industry guru Martin Hill-Wilson will explore the opportunities available for you to upg... [Read More]

An Introduction to Resource Planning

From 15th June 2017

This one day workshop which will be delivered by a Resource Management expert will lead you through a step by step appro... [Read More]

Contact Centre Operational Coaching Skills and Techniques

From 11th July 2017

One of the most important conversations that takes place in a contact centre happens between the advisor and the custome... [Read More]

Masterclass: How to Design and Deliver Mobile Customer Service

From 7th November 2017

This one day masterclass tackles the unique challenges and opportunities of mobile customer service and provides the rar... [Read More]