The CCMA provide one-to-one mentoring for Call Centre Managers or Team Leaders. Mentors are all seasoned Call Centre Professionals who have a deep understanding of the challenges of the role.

We have received amazing feedback from individuals and teams that we have worked with.

'The coaching that I received from the CCMA was probably one of the best things I have ever done in my career, in terms of my own professional development'. Call Centre Manager, BT

' The coaching sessions I received changed my whole way of working. It helped remind me that I had skills that I wasn't using in my role as Contact Centre Manager'. Customer Services Manager, National Cosmetic Surgery business