Developing the contact centre management professional is at the heart of our values. That’s why we have created the UK National Contact Centre Academy. The Academy provides contact centre training through our Open Courses to custom built training programmes for your teams.
This unique training organisation draws on our broad and practical in-depth experience of call centre operations. Our trainers are experience and seasoned contact centre managers that have led best practice and award winning operations. This means you learn from people that understand the challenges you’re facing, and have practical knowledge to make a significant difference.
No matter where you are in your contact centre career, we’re here to help. From developing a confident advisor, to becoming an effective team manager and contact centre professional, to becoming a strategic leader in customer contact, our training programmes will help you achieve your goals.
Of course, don’t take our word for it. Listen to what those that have attended our courses have to say.