Nexidia works with some of the world’s largest contact centres to develop and deliver comprehensive video and audio search platforms. Innovation is at the heart of the systems that Nexidia develops and our impetus is to drive forward the value of the contact centre as a strategic asset. The ability to capture multi-channel interactions, analyse the data and then use this valuable insight into the customer experience to develop business strategies to improve the performance of nearly every area of the organisation, is the heart of Nexidia. Customer analytics, an intrinsic part of our DNA, puts executives and customer service leaders in touch with the frontline. This event showcases next generation thinking and reflects Nexidia’s commitment to continually innovate to support initiatives that drive the customer service arena forward.
Phone: 0208 9732441