Journal of Contact Centre Management launched

Journal of Contact Centre Management (JCCM) is the major, new journal for all those involved in, or concerned with, the management of contact or call centres.

Guided by an expert international Editorial Board consisting of leading figures in the field, including contact centre managers, service providers, suppliers, consultants and academics, JCCM provides a peer-reviewed, international forum for the publication of thought-leadership articles, briefings, discussion, applied research, case studies, expert comment and analysis on the key issues surrounding contact centre management. Subscribe now to see how contact centre professionals are dealing with the business challenges of the current market.
CCMA-UK members are entitled to 20% off, please contact us for details on how to receive the discount.

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