Virtual Learning

Unlock your potential with our Virtual Learning, where our short courses are designed to boost your knowledge and capability in a supportive and engaging environment. get the CCMA Experience with interactive sessions led by expert trainers, allowing you to connect with industry peers and grow together.

You’ll engage in dynamic discussions, share insights, and participate in practical activities that make learning both enjoyable and effective. To ensure you get the most out of your training, each course includes a short assessment to help embed the learning. Upon completion, you’ll receive a digital certificate, proudly CCMA Accredited, to showcase your new skills and achievements.

Explore our role-specific courses below and get ready to elevate your skills with the CCMA Experience.

All Training Courses

Developing Emotional Intelligence and Empathy
Date: Tue 10 Mar 2026
Where: Online

Strategic Thinking (Refresh)
Date: Tue 10 Mar 2026
Where: Online

Coaching with Confidence (Developing)
Date: Thu 26 Mar 2026 - Tue 31 Mar 2026
Where: Online

Decide to Thrive
Date: Thu 26 Mar 2026
Where: Online

The 8 Steps of Accountability as a Leader
Date: Thu 26 Mar 2026
Where: Online

Adapting Your Communication as a Leader
Date: Thu 26 Mar 2026
Where: Online

The Human Side of Complaints
Date: Tue 31 Mar 2026
Where: Online

Written Communications - Email Etiquette
Date: Tue 31 Mar 2026
Where: Online

Quality Assurance Foundations
Date: Tue 31 Mar 2026
Where: Online

Mastering QA: Beyond the Score
Date: Wed 1 Apr 2026
Where: Online

Mastering the Art of Feedback (Developing)
Date: Tue 12 May 2026
Where: Online

Defining your Leadership Brand (Refresh)
Date: Thu 14 May 2026
Where: Online

Written Communications - Email Etiquette
Date: Tue 19 May 2026
Where: Online

Coaching with Confidence (Refresh)
Date: Wed 3 Jun 2026 - Thu 4 Jun 2026
Where: Online

Mastering Social Media Customer Service
Date: Tue 9 Jun 2026
Where: Online

Customer Excellence - Virtual
Date: Tue 16 Jun 2026
Where: Online

The Human Side of Complaints
Date: Wed 17 Jun 2026
Where: Online

Quality Assurance Foundations
Date: Wed 17 Jun 2026
Where: Online

Mastering QA: Beyond the Score
Date: Fri 19 Jun 2026
Where: Online

Leading for High Performance (Refresh)
Date: Tue 23 Jun 2026
Where: Online

Strategic Thinking (Refresh)
Date: Thu 25 Jun 2026
Where: Online

Introduction to Resource Planning
Date: Wed 1 Jul 2026 - Thu 2 Jul 2026
Where: Online

The Human Side of Complaints
Date: Tue 22 Sep 2026
Where: Online

Quality Assurance Foundations
Date: Tue 22 Sep 2026
Where: Online

Introduction to Resource Planning
Date: Wed 23 Sep 2026 - Thu 24 Sep 2026
Where: Online

Mastering QA: Beyond the Score
Date: Wed 23 Sep 2026
Where: Online

Mastering Social Media Customer Service
Date: Wed 4 Nov 2026
Where: Online

The Human Side of Complaints
Date: Wed 9 Dec 2026
Where: Online

Quality Assurance Foundations
Date: Wed 9 Dec 2026
Where: Online

Mastering QA: Beyond the Score
Date: Thu 10 Dec 2026
Where: Online