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Call Centre Organisations throughout the World | Suppliers | Other useful links

This section contains details of organisations concerned with call or contact centre related areas and is intended to be used as a basic reference source. Links are provided to organisations' own Web sites where these have been identified.

Inclusion of an organisation in this list does not imply any endorsement by the Call Centre Management Association (UK). The criterion for inclusion is the identification of organisations that provide information and advice on the management of call or contact centres.

If you know of any organisations you think should be on here, then please email us by clicking here.

Call Centre Organisations - World wide

Association of Contact Centres (Belgium)

American Teleservices Association

Asia Pacific Contact Centre Association Leaders

Association Francaise des Centres de Relation Client (France)

Call Centre Association (New Zealand)

Call Centre Association (Hong Kong)

Call Centre Council (Singapore)

Call Centre Forum (Germany)

Call Centre Management Association Asia Pacific (Australia)

Call Centre Managers Association (Poland)

Call Centre Managers Association (The Netherlands)

Call Centre Network Group (USA)

Canadian Call Management Association

CCMA (Australia)

Contact Centre Association of Singapore

Contact Centre Management Association (Ireland)

Contact Industry Hub (South Africa)

Customer Management & Multimedia Call Centre (Italy)

European Confederation of Contact Centre Organisations(ECCCO)

Help Desk Institute (Finland)

Help Desk Institute Europe

Service Quality Management (Norway)

Society of Workforce Planning Professionals

Support Services Institute (Denmark)

The Call Centre Association (Malaysia)

Suppliers

Academee

Academee creates unique,leading edge learning solutions that bring tangible benefits to a wide range of organisations in both the private and public sectors.
Academee believe that great people make great organisations.

CCMA UK Sponsor Company

Call Centre Consultants - Says it all!

Call Centre Expo 2008

CCMA UK Sponsor Company

Call Centre Technology Limited

CCT is a specialist in the design and support of complex business communications systems. With an independent approach to the market, we are able to identify and recommend the most appropriate solutions for our clients and provide the systems integration services required to ensure end-to-end inter-operability.

CCMA UK Sponsor Company

Contact Centre Link - free weekly newsletter

ContactBabel - International CRM consultancy firm

contactcentrejobs.co.uk - Job Search Facility For The Contact Centre Industry

Darryl Beckford Limited - An IT consultancy with an emphasis on customer communication and management.

We specialise in offering guidance and advice for call & contact centres, and for data-driven web self-service applications.

Douglas Jackson - Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Contact Centre, Sales and Customer Service markets.

Insights (Middle East)

Plantronics

With more than 40 years of experience, Plantronics has long been the headset leader for contact centres around the world. Plantronics provides superior sound quality, reliability and exceptional customer service for contact centre customers. Our extensive range of products includes a choice of wearing styles for all-day comfort, as well as wireless headsets for those who require greater mobility.

CCMA UK Sponsor Company

Prestige Call Centre Consultancy

Prestige Call Centre Consultancy are a specialist recruitment consultancy dedicated to providing recruitment solution for senior professionals within the call/contact centre environment from Directors to Team Leaders.
We recruit for a varied portfolio of clients from outsourcers to major blue chip corporations both nationally and internationally.

CCMA UK Sponsor Company

R K Connect

The winning formula for customer management professionals. RK Connect are a first class recruitment consultancy with first hand experience of the contact centre industry.

CCMA UK Sponsor Company

Vanguard Consulting - Vanguard helps organisations change from command and control to a systems approach to the design and management of work.The consequences are improved service to customers, at lower costs and improved morale.

Witness Systems

Witness Systems is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company’s unified Impact 360™ platform for workforce optimization (WFO) operates across TDM, IP and mixed telephony environments. From the contact center to remote, branch and back-office operations, Impact 360 captures, analyzes and enables users to share and act on cross-functional information across the enterprise to improve service, sales and the customer experience. Across industries and around the globe, the Impact 360 workforce optimization solutions help organizations create and sustain a customer-focused culture that stands behind its service, builds brand, and drives customer loyalty and retention.