Of course we want you to be satisfied by our services but we also want to provide you with details on our complaints and refunds policy.
By law, customers in the European Union also have the right to withdraw from the purchase of an item or service within seven working days of the day after the date the item is delivered. In the case of our services, we define delivery as the date that you made the Pay Pal payment on the CCMA website.
To request a refund within this period, please contact us by email and state specifically your wishes to act on your rights. We will then contact you and we may also ask for a reason why you have decided to cancel. If provided, this information may be used to improve our services.
Please note that we cannot refund your £30 administration fee in any circumstances nor make any refund after seven days from the date that you made your payment to PayPal.
For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Department of Trade and Industry's website at: http://www.berr.gov.uk.