CCMA

The Association for Call Centre Managers

Annual Awards News and Events Free Stuff Partner Programme Education Join CCMA

Would you like to hold a professional credential that demonstrates your high calibre contact centre leadership and is recognised around the world? The CCMA has teamed up with the Call Centre Industry Advisory Council. Click onto our Education zone to find out more.

Intelligence

In this section we'll bring you information - about Education, Benchmarking, White Papers on a variety of subjects of interest to call centre people; and links to suppliers and other sources of industry information