CCT, an Avaya Platinum Connect Business Partner, is one of the UK’s leading contact centre technology specialists. Our aim is to enable commercial and public sector organisations to engage more effectively with their customers to increase satisfaction and profitability, at a lower cost-to-serve. CCT’s skills include multi-media contact centres, voice recording, automation using self service/IVR, CRM & desktop integration, work force management, speech analytics and diallers. We have a reputation for customer service excellence, supporting UK clients as well as multi-national organisations. CCT now supports more than 1000 client sites across 45 countries.Like you, CCT is proud of our achievements in the contact centre industry and has entered a number of industry awards to help us promote and celebrate our work. In partnership with our clients, we have won “Call Centre Solution of the Year” on a number of occasions, for multi-channel contact centre designs and multi-site, multi-country virtual contact centre implementations.CCT’s clients include 118 118, Strathclyde Police, JD Williams, British Heart Foundation, Capita Secure Information, Bet365, Stena Line, Gold Medal Travel, The Lowell Group and News International. Contact Details: Richard Pinnington, Head of Marketing, 540 Bristol Business Park, Coldharbour Lane, Bristol, BS16 1EJ |