CCMA Forthcoming Events...
| Date | Event | Location |
| 9 - 11 September 2008 | Contact Centre Summit 2008 | Prague |
| 16 - 17 September 2008 | Call Centre Expo | Birmingham NEC |
| 1 - 2 October 2008 | Improving the effectivemess of speech and IVR | London |
| 8 - 9 October 2008 | Essential Skills and Knowledge Seminar | Bristol |
| 16 October 2008 | CCMA Wellbeing Seminar | Manchester |
| 20 - 21 October 2008 | Call Centre & Customer Services Summit | Stansted |
| 21 - 22 October 2008 | Excellence in Customer Service | Heathrow |
| 22 October 2008 | Benchmarking visit to Samsung (Sykes) | Edinburgh |
| 9 - 11 November 2008 | Customer Contact Executive MindXchange | Barcelona, |
| 19 November 2008 | Visit to Kent Police HQ | Maidstone |
| 25 - 26 November 2008 | Customer Experience Exchange | Amsterdam |
| 26 November 2008 | Visit to Job Centre Plus | Sheffield |
| 4 - 5 December 2008 | Customer Contact Centre Conference | Amsterdam |
| 4 December 2008 | Benchmarking visit to O2 | Leeds |
| 15 January 2009 | Benchmarking visit to Vodafone | Warrington |
| 27 - 28 April 2009 | Contact Centre Planning Conference | London |
| 5 May 2009 | CCMA Awards dinner | Manchester |
We are currently looking for new places to visit and events to support, so if
you are organising something or would like to host a CCMA members visit please
let us know on 01477 500826 or by e-mail by clicking here.
Visits are usually free of charge to CCMA members and a guest is often allowed to
attend as well.
To find out more about any of these events and conferences or to register your
interest please contact Keith Stagg on 01477 500826 or
by email by clicking here.