Research Revealed: Voice of The Contact Centre Consumer
Thu 19 May 2022 @ 12:00 – 13:00 –
We will be launching the second annual Voice of the Contact Centre Consumer research initiative.
Display events on your blog.
The UK Contact Centre Salary and Skills Guide 2023
Wed 3 May 2023 @ 12:00 – 13:00 –
The Guide is a key source of benchmarking data on salaries at all levels within the contact centre.
SIG – Insurance: May 2023
Wed 17 May 2023 @ 12:00 – 13:30 –
These round table events include industry insight and research, member case studies and discussions
How to Boost your Resilience
Fri 17 Nov 2023 @ 09:30 – 13:00 –
This workshop is suitable for anyone who wants to learn how to create a more positive mindset in the workplace, become more self-motivated and achieve better outcomes.
SIG – Diversity, Equity, Inclusion & Belonging: February 2024
Thu 1 Feb 2024 @ 12:00 – 13:30 –
Our Special Interest Group for senior leaders of contact centre operations to share ideas and best practices for a more diverse workplace.
Effective Performance Management
Wed 7 Feb 2024 – Thu 8 Feb 2024 @ 09:30 – 12:30 –
Online effect team player
Understanding Neurodiversity at Work for Managers
Wed 7 Feb 2024 @ 10:00 – 11:30 –
This course will increase and support your existing knowledge of neurodiversity. We’ll cover the main areas of neurodiversity, strengths and challenges, and recommended support.
Working with Vulnerable Customers
Thu 8 Feb 2024 @ 09:30 – 12:30 –
Delivering a great Customer Experience to vulnerable customers
Social Media Customer Service: Tips, Tools and Best Practices
Thu 8 Feb 2024 @ 09:30 – 12:30 –
With more businesses operating online, social media is a critical tool for delivering great customer service.