Q2 Member Seminar Successfully deploying your Social Media Strategy

16th May 2017

Our Q2 half day seminar provides a unique opportunity to hear from organisations that have been shortlisted for the UK National Contact Centre Awards in t he category of 'Social Media Team of the Year'.

Hear from organisations such as Directline Group, Metropolitan Police, Ocado and Vodafone.

These organisations will share how they have successfully deployed Social Media in their operations. They will present on the secrets to engaging customers via this channel and the benefits that their businesses have realised. We will also cover the skills required in the role of Social Media and the measures and targets they use to track the success of this ever growing channel.

This event will be of interest to: Social Media Managers, Customer Experience Managers, Contact Centre Leaders, Quality Managers, Team Managers. Anyone involved in channel development.

The timings for this event are: 12.30 to 4.30pm

Location: The Brewery, Central London 


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