The European Confederation of Contact Centre Organisations – was formed in 2002 and represents contact centre organisations in countries across Europe. CCMA (UK) was a founder member of ECCCO and each country is represented by ONE national association only; in the case of UK it is CCMA (UK).

The purpose of ECCCO is to encourage and assist in the development of European National Contact Centre Associations, by bringing together all the European National Associations / Organisations, fostering free and frank information exchange on issues relating to Call Centre services, and using their combined voice to influence. ECCCO is a non-profit association that will promote the interests and needs of the European contact centre industry.

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