8×8 cloud solutions help businesses transform their customer and employee experience. With one system of engagement for voice, video, chat and contact centre and one system of intelligence on one technology platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations.
8×8 Virtual Contact Centre is a fully integrated cloud-based call centre solution that works with any broadband Internet connection and provides enterprise class functionality. This means you can deploy and operate multi channel contact centres quickly and effectively, without the time and expense of purchasing, installing and maintaining costly, specialised equipment. We offer features such as skills-based routing, multi-media management, real-time monitoring and reporting, voice recording and logging, historical reporting, interactive voice response and integration with third party CRM and ERP solutions and case management tools such as Salesforce.com, Netsuite and Zendesk.
For more information, go to www.8×8.com/uk