CCMA Awards 2012 – Categories and Criteria
There are four main Award categories for 2012:
- Call/Contact Centre Manager
- Team Leader/Supervisor
- Support Manager
- Emergency Control Room Manager
Criteria
To be eligible for the CCMA (UK) awards you must be working in the UK call centre industry.
How to enter
Entering couldn’t be easier, simply fill in the nomination form and include a brief description of why you think you should win your category. Then email it through to us and wait to be shortlisted! keith.stagg@ccma.org.uk
What happens then?
Once you have put in your nomination and been short listed you will be contacted by one of the judging panel to arrange a visit. There will normally be two judges attending each visit.
Each judging visit will last between 60 and 90 minutes and will include:
- Tour of the call centre with the nominee
- Structured interview with nominee
- Short interview with the nominee's immediate manager
- Short interviews with some of the nominee's direct reports
The judges will be looking to make an assessment of each nominee across seven areas:
- Current role and personal progression
- Performance of the work area that you are responsible for
- Recruitment, training and development
- People and communication
- Policies and legislation
- Planning and technology
- Culture
The judges would also like you to have available the following:
- Job description
- Personal development plan
- Recent performance statistics
- Biography/CV
- Any available company promotional material that they can take away for use in the awards programme and post awards PR.
The judges will be working through a structured interview pack, and it is this information which will be summarised and used as the basis for discussion by the judging panel.