CCMA Awards 2011...

And the winner is...

Alexandra Marsden from Aviva - the CCMA's Call Centre Manager of the Year 2011.

Full list of finalists and winners...


CCMA SUPPORT MANAGER OF THE YEAR - SPONSORED BY SYNTELLECT
The Award was presented by Andy Clune Managing Director of Syntellect Runners up are – Louise Marshall from Everything Everywhere and Chris Cope from Veolia Water. Highly commended were: Andy Helm from Vertex and Mark Reading from Intelenet This year's winner is – Duncan Smith from Stellar BPO		Photo: Ann-Marie Stagg, Duncan Smith and Andy Clune


CCMA TEAM MANAGER OF THE YEAR - SPONSORED BY MERCED SYSTEMS
The Award was presented by Roger Hughes from Merced Systems. In third place – Jackie Bailey from Shop Direct and in second place is Jane Proctor from Virgin Media. Highly commended were: Gordon Mutter from HMRC, Jan Williams from The Pension Service, Richard Coutts from BUPA and Russell Preston from Enterprise Rent a Car. This year's winner is – Ali Hills from Royal Caribbean Cruise Lines		Photo: Ann-Marie Stagg, Ali Hills and Roger Hughes


CCMA EMERGENCY CONTROL ROOM MANAGER OF THE YEAR SPONSORED BY ANALYSYS MASON
The Award was presented by Duncan Swan Partner at Analysys Mason. Runners up were: Para Singh from the Metropolitan Police and Jo Ilyk from Nottinghamshire Constabulary This years winner is: Karan Lee from Greater Manchester Police		Photo: Ann-Marie Stagg, Karan Lee, Duncan Swan and Commander Ian Dyson


CCMA CALL CENTRE MANAGER OF THE YEAR - SPONSORED BY CCT
The Award was presented by Richard Pinnington of CCT our sponsors for Call Centre Manager of the Year. Runners up are: Annette John from Nutricia and Jacky Jones from Vertex. Highly commended were; Adam Wallwork from BUPA, Andrew Walker from Virgin Media, Pat Naysmith from Brakes Food Group and Sarah Foley from North Yorkshire County Council. This years winner is – ALEX MARSDEN from AVIVA		Photo: Ann-Marie Stagg, Alex Marsden and Richard Pinnington


CCMA LEARNING CHAMPION 2011
The Award was presented by Tony Horsfield from ELearn Runner up was Michelle Pope from Accenture This year's winner is – Lyndsay Wilson from Lifestyle Services Group		Ann-Marie Stagg, Lyndsay Wilson and Tony Horsfield


CCMA TEAM OF THE YEAR 2011 - SPONSORED BY INSIGHT NOW
The Award was presented by Marcio Rodrigues from Insight Now Runners up are: Lloyds Banking Group and Sykes Global This year's winner is Affinnion International		Ann-Marie Stagg, Affinnion team and Marcio Rodrigues