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The CCMA (UK) are beginning their search for the Call Centre Manager, Team Manager and Support Manager of the Year 2008.
The CCMA Call Centre Manager of the Year Awards, now in their thirteenth year, aim to endorse best practice, reward innovation and promote excellence within the contact and call centre industry. These prestigious awards recognise outstanding performance by managers and supervisors of contact centres, helpdesks and customer service organisations throughout the UK.
Why should I enter the 2008 CCMA Awards?
Your reason for entering an awards scheme must surely be to win, however you may also gain success and publicity from being short-listed for an award.
Gaining recognition for yourself and your company will have a positive impact on the morale of all involved and on your organisation as a whole. It can also help to give you a positive business advantage over your competitors. The publicity, if you are successful, can be extensive and far-reaching. You and your company might be particularly proud of its business practices or its recent performance. You may have successfully completed a specific call centre or customer service project that has had a significant impact on your company, your clients or your local community. You may have achieved outstanding results, launched a new product or achieved spectacular results with an existing product.
For whatever reason, if you have a story to tell, no harm will come to you if you decide to enter. Success breeds success, and the CCMA awards will be linked to the most relevant industry press and receive editorial and advertising coverage as a result.
If you win or become a finalist, your industry, your competitors and your customers will all hear about your success. In addition you will be able to promote your achievements to your clients and internally, giving you a competitive edge and boosting the moral of the people who work within your organisation.
How do I enter for the Awards?
Nominations for the 2008 CCMA Awards must be received by no later than the 16th March 2008. (Please note that to enter the awards you need to be a current CCMA member. Join on this website by clicking here.
There are four categories of awards:
- Call Centre Manager of the Year
- Team Manager of the Year
- Emergency Control Room Manager of the Year
- Learning Champion
Entering couldn’t be easier, simply fill in the nomination form by clicking here and include a brief description of why you think you should win your category. Then e-mail it through to us and wait to be short listed!
What happens next?
Once you have put in your nomination and been short listed you will be contacted by one of the judging panel to arrange a visit. There will normally be two judges attending each visit.
Each judging visit will last between 60 and 90 minutes and will include:
- Tour of the call centre with the nominee
- Structured interview with nominee (forty five minutes max)
- Short interview with the nominee’s immediate manager (fifteen minutes max)
- Short interview with one of the nominee’s direct reports (fifteen minutes max)
The judges will be looking to make an assessment of each nominee across seven areas:
- Current role and personal progression
- Performance of the work area that you are responsible for
- Recruitment, training and development
- People and communication
- Policies and legislation
- Planning and technology
- Culture
The judges would also like you to have available the following:
- Job description
- Personal development plan
- Recent performance statistics
- Biography/CV
- Any available company promotional material that they can take away for use in the awards programme and post awards PR.
The judges will be working through a structured interview pack, and it is this information which will be summarised and used as the basis for discussion by the judging panel.
The winners and runners up from each category are announced at the gala awards dinner which will be held during April 2008. Your attendance at the awards presentation will give you further exposure. The CCMA will publicise who has won and this will appear in supporting publications, in press releases, on web sites and in reviews.
Awards presentations are an ideal opportunity to promote your success to the industry, to your customers and to your trade partners. Being short-listed for an award is recognition alone and sufficient reason for celebration!
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