We are delighted to confirm the winners of our 2013 CCMA UK National Call Centre Awards, which were announced at our Gala Dinner in Manchester on 18th April.

Our winners are:

Call Centre Manager of the Year (Over 100 seats) - Dawn Redman from Hermes-Europe

Call Centre Manager of the Year (under 100 seats) - Russell Wilson from Chaucer Direct

Emergency Control Room Manager of the Year - Patricia Lincoln from the Metropolitan Police

E-business Manager of the Year - Darran Crook from Dyson

Team Manager of the Year - Phillip Hargreaves from BT

Support Manager of the Year - Yvonne McKenzie from Scottish Power

Learning Champion - Simon Wilson from Royal Sun Alliance

Back Office Manager of the Year - Lee Edwards from Capita

Team of the Year - Tesco Bank (General Insurance Team)

Emergency Control Room Team of the Year - South Wales Police

Congratulations to all of our winners who are ambassadors for our industry and helping to raise the standards of Call Centre Management across the UK