FAQs
1. Who can apply for the Awards?
The Awards recognise best practice in the UK contact centre industry. The Awards are open to application by any UK based contact centre operator, public or private.
2. Why should I apply for the Awards?
The CCMA (UK) Awards are the ultimate recognition of your achievements and are given out at a prestigious gala dinner attended by the upper levels of the UK contact centre industry so it is a great way to get the recognition of your colleagues and/or customers. The event is well publicised in the trade press and press releases announcing the shortlist and the winners are issued to the relevant media and posted onto our website.
3. How do I apply for an award?
Applications are accepted via an online form on this Awards site. If you experience any problems with the online form or need assistance with the application, please do not hesitate to contact the CCMA awards staff.
4. How much does it cost to enter?
Applying or nominating is completely FREE OF CHARGE to current CCMA members. If you are short-listed for one of the awards you will be invited to attend the awards presentation gala dinner for which there is a nominal charge in addition to whatever travel expenses you may incur.
5. Can I apply for more than one award?
Yes! There is no limit to the number of applications you can make.
6. Can I nominate my client or another third party for an award?
Yes. If you would like to nominate someone from another company (i.e. one that you do not work for) for an award, submit an application through the normal means. Under applicant name, please put your name and your company. Under question 1, please make it clear that you are nominating another company. Also, please include a contact person and telephone number at the company being nominated so that we may contact them directly should they be short-listed. Please also ensure that the party you are nominating agrees to be nominated.
7. Some of the questions on the application are not relevant to me. Do I need to answer every question?
No. It is perfectly acceptable to leave some questions blank if you feel that they are not relevant to your application. The application form is a standard template and the judges understand that not every question is relevant in every category.
8. Can I submit product samples, brochures or other documents to support my application?
Please do not submit any supporting documentation or product samples with your initial application because it is not possible for us to distribute these to the judges. If you like, your application may contain links to a website which the judges can view for more information.
9. What sort of testimonials should I be providing?
On the application, you should ideally include one or several quotes from customers or other third parties supporting your nomination. If your application is short-listed, we may ask you for permission to contact them directly. If you do not have any testimonials, then leave this part of the application blank.
10. How is the short-list decided?
Each award has a panel of industry experts who act as judges. The judges come from various parts of the UK, and thus, do not meet in person until shortly before the awards dinner. The short-listed candidates are chosen by a vote of the judges after viewing the applications on-line.
11. When will the shortlist be announced?
Shortlists will be announced each year in mid-late March.
12. What happens if I am short-listed for an award?
If your application makes the shortlist, you will then be invited to attend the Awards gala dinner which is attended by over 350 top executives from the UK contact centre industry.
If you are the winner you will be called forward to collect your award during the ceremony.
13. What happens if I am short-listed but unable to attend the dinner to potentially collect the award if I win?
It is always best if you are able to attend the dinner and be presented with your award in person.
However, if you are short-listed and you cannot be present, you may nominate one of the other guests to accept the award on your behalf or you may ask the organisers to accept the award on your behalf.